FAQ – GoSmallBiz Support

What is included with the GoSmallBiz membership?

GoSmallBiz offers 3 different bundles, each featuring a set of services that work together to help small businesses with a range of needs.

The Go bundle includes services focused on creating and maintaining a formal business entity, particularly for newer businesses. These services include: Incorporation/LLC Formation, Annual Report Filing, Corporate Minutes and Resolutions, Employment Agreements, Stock Certificates, Operating Agreements, Business & Legal Forms, and a one–time complimentary 15-minute Tax Pro Consultation.

The Guide bundle is built around expert business professional services, consisting of: Legal Consultation, Sales and Marketing Consultation, Tax Consultation, Live Tech Support, Business and Legal Forms, Online Business Courses and a Business Assessment.

Finally, the Grow bundle is for businesses looking to build or expand their digital marketing reach, with services such as Google My Business Optimization, Website Builder, Email Marketing with CRM, Website Consultation, and a Digital Marketing Dashboard.

Does GoSmallBiz have an app?

Yes! GoSmallBiz customers can access expert consulting services on mobile, with convenient benefits like push notifications for answered questions and easy browsing of FAQs on-the-go. Download it on the Google Play Store or the App Store.

How much does it cost?

The membership costs depend on the subscription chosen. The Go bundle is $199/ year. The Guide and Grow bundles are $49/month and $39/month, respectively.

Can I cancel at any time?

Yes, if you are unsatisfied with your membership you can cancel at any time; there are no contracts or cancelation fees.

How long has GoSmallBiz been in business?

GoSmallBiz was founded in 1996 by NFL Hall of Famer and veteran entrepreneur Fran Tarkenton.

What kinds of questions can I ask the Small Business Consultants?

Ask any type of question related to your business. Our Consultants can help you with Marketing, Sales, Tax & Accounting, Technology, HR, and more.

Can I talk to the GoSmallBiz Small Business Consultants?

No, all questions are submitted and answered securely online through the GoSmallBiz member portal. In our 20+ years of helping small businesses, we’ve found that busy entrepreneurs overwhelmingly prefer to quickly submit their questions online, while having our Consultants answer and store their responses within the member’s account. This ensures answers are archived for future reference.

Can I speak with member support?

Absolutely. The GoSmallBiz Customer Service Team is available to assist customers via phone, email, and live chat Monday – Friday, 9:00AM – 7:00PM ET.

How many users are included with my GoSmallBiz subscription?

Each subscription includes 2 user licenses. Additional licenses are available for $5 per user per month.

What CRM is included with the membership?

GoSmallBiz features its own proprietary CRM software application, which syncs with Google Calendar and Mailchimp for email marketing.

Can I access the CRM from my phone or tablet?

Yes, there is a mobile version of the CRM available, giving you the ability to perform basic contact management functions on the go.

Are there any upgrade options or out of pocket expenses?

We have some additional monthly subscriptions that pair well with the different bundles depending on your business’s needs. You can add the HR Document Builder and the Business Plan Software each for $15/month. Additionally, you can add the domain listing to your website for $15/year, set up your directory listings for $50 or manage your company’s online reputation for $150/month.